A little clarity.
A cleaner home.

Which clean should I book first?

Choose by the work your home needs, rather than assuming every first visit needs the same service.

• Tidy Clean: a lighter reset for everyday upkeep.
• Basic Clean: routine household cleaning.
• Deep Clean: more detailed work for household buildup.
• Moving Clean: cleaning an empty home before move-in or after move-out, including cabinet and appliance interiors.

Compare the tasks side by side before choosing. Construction cleanup is no longer offered; read the service update if you have recently renovated.

Do I need to prepare my home?

No prior preparation is required. If convenient, picking up loose toys and clothing helps the team clean efficiently. Leave notes about your priorities so the team knows what matters to you within the selected checklist.

Do I need to be home?

No. Leave accurate access instructions when booking so the team can get into your home. Choose an available appointment time in booking and check your appointment details before the visit.

Can I choose only certain rooms?

Use the custom-room option in Build Your Clean for a selected part of your home, then identify the rooms to clean and the rooms to skip in your appointment notes. Include your unit number and clear parking and entry instructions. If you are booking for someone else, make clear who provides access and who should be contacted about cleaning scope or extra time.

What if the team needs more time?

If extra time is needed and available, Vella explains the reason, proposed end time and additional cost and asks for your approval before extending the visit. If an extension is not approved or available, the team finishes at the scheduled time and adjusts the work to what can reasonably be completed.

Can I arrange regular visits after the first clean?

Explore weekly, every-two-weeks and every-four-weeks cleaning. If you want a different clean type for later visits, review the appointment details and ask Vella to help arrange the sequence.

What about supplies and pets?

Vella brings the cleaning products, equipment and materials. Pets can be home; tell us about them and share any product preferences or sensitivities before the visit. See the products and equipment and contact Vella if you have a specific concern.

What happens to the details I enter online?

Build Your Clean lets you choose a service and enter your home details to preview cleaning time and a before-tax price. Continue to booking to review those details, confirm your address and current price, and choose an available appointment. You can edit your home details before continuing.

What if I need to change my visit or have a concern?

Log in to manage your appointment. Read the cancellation policy before changing or canceling. For a concern about your clean, contact Vella at 214.334.7082; the service guarantee FAQ explains how to report it.

Browse all frequently asked questions.