Vella’s got answers – find our most frequently asked questions below.
You may cancel or change your appointment up to 24 hours before the start of your appointment without being charged. Appointments canceled or changed less than 24 hours in advance will be charged at full price.
Our schedule is set to work best for our staff, most of whom are moms with young and school age children. Our Housekeepers finish their day at HP Housekeeping at 4:00 and don’t work weekends. They are home with their families when they are needed and enjoy a great work/life balance.
No, you do not. Many of our customers aren’t home when we clean for them. Please be sure to leave accurate instructions so we can access your home and not waste any of your valuable cleaning time.
Our Housekeepers are full-time employees of Vella. They are bonded, insured, & background checked. They are trained to work quickly & effectively while paying attention to details.
No, you do not need to provide any supplies. We bring all products, equipment, and materials needed to do the job right. You can learn more about the products we use here
Nope! We offer exact scheduling, meaning if your three hour appointment is at 8:30 am, we’ll arrive at 8:30 am and be done at 11:30 am sharp.
Yes, absolutely. We are very pet-friendly and look forward to meeting you and your pet!
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