Have Questions?

Nope! We offer exact scheduling, meaning if your three hour appointment is at 8:30 am, we’ll arrive at 8:30 am and be done at 11:30 am sharp.

No, you do not. Many of our customers aren’t home when we clean for them. Please be sure to leave accurate instructions so we can access your home and not waste any of your valuable cleaning time.

Yes, absolutely. We are very pet-friendly and look forward to meeting you and your pet!

No, you do not need to provide any supplies. We bring all products, equipment, and materials needed to do the job right. You can learn more about the products we use here

You may cancel or change your appointment up to 24 hours before the start of your appointment without being charged. Appointments canceled or changed less than 24 hours in advance will be charged at full price.

To get an estimated price for your home, take our 2 minute clean quiz. Factors like clutter, pets, and lifestyle impact the cleaning process and overall cost, ensuring you receive the most accurate estimate.

Vella is more than a cleaning service—we’re here to make your life easier. By handling the cleaning, we give you the freedom to focus on what’s most important. With decades of expertise in residential cleaning in Dallas, we’ve refined our methods to deliver spotless, stress-free results every time.

We value your feedback! If you notice any issues while our team is at your home, please contact your local Vella office in Dallas. We’re dedicated to providing a seamless experience and stand by our worry-free guarantee. If you’re not fully satisfied, let us know within 24 hours, and we’ll make it right.

Yes! Vella provides professional deep cleaning services in Dallas. Our team follows eco-friendly cleaning practices to ensure a fresh, toxin-free space. Book a cleaning now!

Absolutely no prior prep is required. However, to help our teams clean efficiently, tidying up items like loose toys and clothing can be a big help!

We’d love to hear your feedback! You’ll receive a survey texted directly to you after your Vella clean that will allow you to share feedback. If you loved our service, you can also share your thoughts on Vella’s Google Business Profile page. Stay connected by following our blog, your input is invaluable and plays a key role in helping us maintain our reputation as a top home cleaning company.

Yes, all of our cleaning products are pet-friendly, non-toxic, and safe for your pets.

Absolutely! You can tailor your cleaning service by selecting specific areas or tasks you’d like us to prioritize. Just make sure you leave detailed notes so our teams are set up for success. Remember Vella makes it simple to leave notes for one clean or all your cleans going forward in our easy to use booking portal.

We accept all major credit cards as well as Afterpay. To tip your housekeepers, you can leave cash or use the tipping link emailed to you immediately following your clean.

Log in to your profile at book.vellaclean.com/start to make any updates.

We love referrals! Direct your friends and fam to our website to book and remind them that they’ll enjoy 20% off their first clean!

Our Construction Clean service in Dallas includes thorough vacuuming and wiping down all surfaces with microfiber cloths to remove dust and debris from top to bottom. Housekeepers are professionally trained in this detailed process.

We clean a wide range of homes, including houses, apartments, and condominiums. If it’s a home, we’ll clean it (and we clean some commercial spaces too).

Same-day services are available depending on availability! Visit book.vellaclean.com/start to view same-day availability.

The time booked is based on a number of factors, from beds and baths to the current state of your home. Visit book.vellaclean.com/start and take our clean quiz to get an accurate estimate for your home!

Your deep clean schedule depends heavily on the wear and tear in your home. If you have pets, kids, or a lot of foot traffic, you may require more frequent deep cleans. In general, we recommend a deep clean at least once a month with basic or tidy cleans in between.

Vella does exact scheduling, meaning we start and end right on time. Our team will be at your door at your appointment time on the dot!

More info here: https://vellaclean.com/jobs/

Vella uses safe, eco-friendly cleaners free from harsh chemicals. Learn more about what’s in our caddy and how we reduce cleaning waste here: https://vellaclean.com/our-products/