Have Questions?
Vella’s got answers – find our most frequently asked questions below.
Nope! We offer exact scheduling, meaning if your three hour appointment is at 8:30 am, we’ll arrive at 8:30 am and be done at 11:30 am sharp.
No, you do not. Many of our customers aren’t home when we clean for them. Please be sure to leave accurate instructions so we can access your home and not waste any of your valuable cleaning time.
Yes, absolutely. We are very pet-friendly and look forward to meeting you and your pet!
No, you do not need to provide any supplies. We bring all products, equipment, and materials needed to do the job right. You can learn more about the products we use here
You may cancel or change your appointment up to 24 hours before the start of your appointment without being charged. Appointments canceled or changed less than 24 hours in advance will be charged at full price.
Ready for the clean of your dreams?
Take our Clean Quiz to find out exactly what your home needs. We’ll even throw in 20% off.